Namaste Gems TT offers a satisfaction guarantee for our items, once received as broken or defective. You can return orders, except customized orders, within our return window for a refund or exchange. [There is no return or refund on customized orders]
Please do not leave neutral or negative feedback without giving us a chance to make things right – we love keeping our customers happy.
Please contact us within one (1) day of delivery of your package if you have an issue, we have a contact button on the lower right-hand side of the shop website to send us a message. Please include the order number in your message so we can provide swift support.
Once you receive return authorization, the items must be shipped back to us within 3-4 days. We have extended the delivery window due to covid-19 and the ongoing delays experienced in some areas. We strongly urge you to purchase tracking for your return package to ensure secure & timely delivery of your return.
HOW TO RETURN
When you return an item or an order everything must be in the original packaging (or comparable); which means the bubble wrap, box, and any other packing materials used to protect your order. It must be returned in the same box or bubble mailer (or comparable) your order arrived in, and you must include a copy of the original invoice so we can correctly identify you as the customer.
The returned order must be received in the same condition you received it in. If the returned order arrives broken due to careless re-packaging, or if you return an order without receiving the proper acknowledgement from us, your order will not be eligible for return credit.
BROKEN OR DAMAGED ITEMS IN TRANSIT
If any item in your package arrives broken, please contact us immediately and include photographs of the broken item and if the shipping box/package has damage, please send a photograph of the damaged packaging. If an item is damaged or broken in transit we need photographs within one (1) day of delivery. Depending on the situation we will either provide you a return label for the broken item or provide additional instructions for your refund or exchange.
RETURN PROCEDURE ONCE RECEIVED
We collect and process returns at least 1-2 days after receipt. Any exchanges or refunds are handled once the return is processed.